Are Bridger Automation aftercare plans available for all systems?

Yes, our aftercare plans are available for residential, commercial, and marine automation systems installed by Bridger Automation. If your system was installed by another provider, please contact us for an assessment, and we can discuss tailored support options.

Why do I need an aftercare plan? My system is new.

While we install high-quality, reliable systems, technology is ever-evolving. Software updates for your automation system, connected devices (phones, tablets, TVs), and network components are frequent. An aftercare plan ensures your system remains compatible, secure, and optimised. It also provides peace of mind that if any issue arises, we’re here to resolve it quickly, often preventing minor glitches from becoming major problems.

What happens if I’m not on an aftercare plan?

You can still receive support on a pay-as-you-go basis. However, clients on our aftercare plans receive priority scheduling, discounted rates on additional hours or services (depending on the plan), and other benefits like proactive monitoring. Ad-hoc support is subject to standard call-out fees and hourly rates, which may end up costing more than a planned approach.

How reliable are modern automation systems?

Modern systems are more reliable than ever. However, their interconnectedness means that an update to one device (like your router or a streaming service) can sometimes affect others. Our aftercare plans help manage these interdependencies and keep everything working harmoniously.

What makes Bridger Automation’s aftercare different?

At Bridger Automation, we pride ourselves on our deep understanding of the systems we install and our commitment to long-term client satisfaction. Our technicians are highly trained and familiar with the nuances of your specific setup. We focus on preventative care and swift, effective solutions, ensuring minimal disruption to your lifestyle or business operations. Our local presence on the Gold Coast means we’re part of your community.

How does remote support work?

For plans including remote support, and with the necessary compatible hardware and your permission, our technicians can securely access your system to diagnose issues, perform updates, make adjustments, and often resolve problems without needing an on-site visit, saving you time and inconvenience.

What is “Proactive Monitoring”?

Proactive monitoring (available on select plans and requiring specific hardware) allows your systems to instantly notify us whenever something is not operating as intended. This allows us to keep a constant eye on the health and performance of your automation setup. With this service in place, we can detect anomalies, predict potential failures, or identify when updates are needed, often allowing us to address any issues before you’re even aware of them.